About The Native State

• Where are you located?
  We design and print the majority of our prints in our studio in Fife, Scotland.

• What is your turnaround time?
  Our usual turnaround time from order to dispatch is 2 to 4 working days. We print to order so during busy times this may be longer, in quiet times it may be quicker. Please don’t hesitate to get in touch if you would like specific times.

• Do you ship worldwide?
  Yes. We've been shipping our products across the globe for over nine years.  We are confident that we can get your print to you safely no matter where you live on this beautiful planet.

• What are your commitments to sustainability?
  At The Native State, we’re committed to reducing our impact on the environment. All our paper is FSC certified, meaning they are all produced from sustainably sourced material. We’re actively reducing plastic in our packaging and constantly looking at innovative solutions to help us reduce waste. All our standard art prints (A5 to A3) are packed in biodegradable bags. We reuse all packaging from our suppliers when possible & recycle all ink cartridges.

  As a small business, centred around our family, our commitments to sustainability are more than just business-related. As a family, we have planted over 1000 trees on the plot of land beside our house. Planted in 2016 they are thriving, some having grown 12 feet in the last six years. We replaced oil with an air source pump in 2018 and in the summer of 2021 installed solar panels to help power our home and studio. Your orders are delivered to the post office in a fully electric car. One day in the near future, I hope to say that The Native State is fuelled entirely by sunshine 🔅.

About Our Products

• What paper do you use for your prints?
  We print our standard size prints, A6 to A3, on luxurious textured paper. It’s a lovely thick card (300gsm) and gives a high-quality feel to our prints and makes us stand out from our competitors. For prints with a darker background and our custom prints like letters and numbers, we may use flat uncoated paper (250gsm) to ensure the vibrancy of the colour. Our promise to you is we’ll always choose the paper that will work best for your chosen design and size. Our larger prints will be either printed on uncoated paper (A2) or satin paper, which has a soft sheen (A1 and above and custom sizes).

• How are your prints packaged?

  We stamp each print with our signature on the reverse. They are then packaged in a cello bag with cardboard backing and posted in a hardback envelope. Wall Planners and A1 prints are rolled in a tube.

  If purchasing a custom print, we ship directly from our fulfilment centre. As a result, a barcode is printed on reverse and not our signature as mentioned above.

• What sizes do you offer?

  A6 size | 105 x 148mm | 4.1 x 5.8 in

  A5 size | 148 x 210mm | 5.8 x 8.3 in

  A4 size | 210 x 297mm | 8.3 x 11.7 in

  A3 size | 297 x 420mm | 11.7 x 16.5 in

  A2 size | 420 x 594mm | 16.5 x 23.4 in

  A1 size | 594 x 841mm | 23.4 x 33.1 in

  
  If you have a custom size you would like, please don’t hesitate to get in touch. We can help with most requests and will outline the paper choices available with the size you require.

• I want to send the print as a gift. Can you help?
  Of course. We don't include receipts in our orders as standard and therefore avoid the recipient seeing prices. We'd also be happy to include a personal note or card for you.

• I need to get the print by Friday and it’s Tuesday. Can you help?
  If we have the print in stock, absolutely. You can upgrade your shipping to premium delivery and it will usually be with you within 48 hours (UK only). Unfortunately, if we don't have the print in stock then it won't be possible however we may have it in a different size, colour etc. and will let you know should these be suitable.

About Our Frames

• Can you give me more information about your frames?
  We introduced frames in the Autumn of 2021. Working closely with our UK-based framer, all frames are handmade using wood moulding and shatterproof clear styrene. While we work out the logistics of shipping larger frames, we currently only offer A4 and A3 sizes. Mounts are available with our prints with a colour background. If you purchase a framed print, they come directly from our framer and are printed on 230gsm uncoated paper. Currently, not all prints have a frame option but we are working on it. If this is the case, you can purchase your print and the frame separately and we will deliver it framed. If ordering multiple prints and not all framed please note that they will be shipped separately and may be printed on slightly different paper.

  Approx sizing:

  • A4 framed print without mount - 25cm by 34cm approx

  • A4 framed print with mount - 33cm by 41cm approx

  • A3 framed print without mount - 34cm by 46cm approx

  • A3 framed print with mount - 42cm by 54cm approx

  PLEASE NOTE: We are unable to cancel orders for framed prints as orders are placed with our framer immediately after your order is received.

About Your Order

• Do you offer tracking?
  We don’t offer tracking as standard. If you would like to track your order please select our premium shipping service at checkout.

• Where is my order?
  If your order is taking longer than expected, please fill out our Contact Form and we’ll get back to you will an estimated delivery times.

• My order has arrived damaged. What should I do?
  Please get in touch with us here and we’ll do what we can to resolve the matter.

• Do you accept returns?

  Yes, we do. If you wish to return an item please notify us within 14 days of receiving the goods by filling out our Returns Form. You then have an additional 14 days to return the item to us. Once the item is returned to us, we will refund you within 7 days of receiving the goods back to the original payment method. All items must be in the original condition in which they were received. The customer is responsible for all postage costs incurred to return an item to us unless the item is faulty or damaged. We recommend using a trackable service.

  Our return address is The Native State, Annfield, Kings Highway, Old Largoward, Fife, KY9 1JA. If you have any questions about returning an item, you can email us here.

“Love it! Looks so good on our gallery wall, fantastic quality and fast delivery.”

— RACHEL, OUI MON CHERI PRINT

“Fits perfectly on our kitchen wall. This is our second wall planner from here. Love the colours and user friendly layout.”

— SARAH, A2 WALL PLANNER

“Beautiful quality, arrived in top condition, really helpful”

— GRACE, DANCE FLOOR A3 PRINT