SHIPPING & HANDLING
All orders ship from our studio in Fife, Scotland.
We've been shipping our products worldwide for over six years and therefore we are confident that we can get your prints to you safely, no matter where you live on this beautiful planet. Our smaller prints (A6, A5, A4 & A3) are packaged in a clear plastic wallets and mailed in a rigid envelope. Our larger prints (A2 and above) are rolled and mailed in tubes. If you order contains different sizes we may send it in two separate orders to ensure they arrive safely with you.
// TURNAROUND TIMES
Our current tunraround time from order to dispatch is 3-4 working days. During busy periods this may be longer, during quiet times this may be shorter. Please don’t hesitate to get in touch prior to ordering if you need to meet a specific deadline.
// DELIVERY TIMES *
UK 1st Class Standard Delivery / 3 to 4 working days
UK 1st Class Standard Delivery / 3 to 4 working days - A2 prints and wall planners; multiple orders of notepads, song request cards and note cards
UK 1st Class Standard Delivery / 3 to 4 working days - A1 prints and wallplanners; multiple orders of notepads, song request cards and note cards
UK Premium Delivery / 48 hours tracked
EU, Norway & Switzerland Standard Delivery / 4 to 10 working days - single orders of greeting cards only
EU, Norway & Switzerland Standard Delivery / 4 to 10 working days
EU, Norway & Switzerland Standard Delivery / 4 to 10 working days - A1 prints and wallplanners; multiple orders of notepads, song request cards and note cards.
Rest of World Standard Delivery / 7 to 12 working day - dependent on weight of order
*Delivery days are from dispatch and it can take up to five working days to design and print your order.
The above delivery times are generally correct, but for certain rural or remote areas there may be an extra day added. Delivery may also take longer over public holidays and during busy periods such as Christmas. Please contact your local post office for additional information.
Once your order has been shipped we will send you an email to let you know. If your order has failed to arrive within the above stated timeframe, please email us. Please note items ordered at the weekend may be sent on Monday.
// INTERNATIONAL CUSTOMERS
International customers are responsible for the customs rates and taxes within their own country. For further information, please contact your local customs office. If the country you are in is not listed at check out, we unfortunately do not deliver to your location at this time however please email us so we can consider adding it in the future.
If an item looks damaged then it should be refused. PLEASE DO NOT SIGN FOR DAMAGED PACKAGES. Failure to follow these instructions could mean you end up with a damaged item and unable to make a claim.