TERMS & CONDITIONS
WELCOMEThe Native State (“we”, “us”, “I”, “our”) is owned and operated by Francesca Anderson, 4/1 Bruntsfield Avenue, Edinburgh, EH10 4EP.
Please review the following basic rules that govern your use of thenativestate.com (the "Site"). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site.
Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms. The Native State reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Site following any such changes constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this web site.
OUR CONTACT DETAILS
The Native State,
4/1 Bruntsfield Avenue,
Telephone: (+44) 7941 198479
www.thenativestate.com is the official website of The Native State.
USAGE RESTRICTIONS; INTELLECTUAL PROPERTYAll of the content you see and hear on the Site, including but not limited to, page headers, images, illustrations, graphics, audio clips, video clips, and text are subject to trademark, service mark, copyright and/or other intellectual property rights are held by The Native State or by third parties who have granted permission to The Native State to use their materials. No use of these may be made without prior written consent.
The content of the Site, and the Site as a whole, is intended solely for the personal, non-commercial use by the users of our site. You may download, blog, print or store selected portions of the content, provided you give credit to The Native State and source back to www.thenativestate.com.
PAYMENTPayment can be made through PayPal and by credit and debit card.
When an order is placed, you will receive a confirmation email from The Native State. Please check this information carefully. We cannot be held responsible for failed delivery due to incorrect or incomplete postal addresses. When an order is placed full payment is required. This is also the case for pre-orders. Once we receive your payment, we will begin processing your order and will send you an email to confirm when the order has been shipped. If you have a discount or promotional code this must be used at checkout. Discount or promotional codes can not be used once an order has been placed.
TAX CHARGESThe Native State is not VAT registered at this time and does not charge VAT. Prices show are in pound sterling.
SHIPPINGPlease refer to our Shipping and Deliveries page for further information. Our delivery times are as indicated by Royal Mail. We cannot be held responsible for delays incurred by them. Nor can we be held responsible for failed delivery due to incorrect or incomplete postal addresses.
RETURNS AND EXCHANGESPlease refer to our Returns and Exchanges pages for full details.
We will happily accept return of any unworn item within 10 business days of the receipt of purchase. We reserve the right to withhold exchange, credit or refund if the item is visibly worn, damaged, marked, smells of smoke, aftershave, perfume or is in any condition that we deem renders the item unsaleable. We are unable to accept returns on sale items or earrings.
BACK ORDERSWe will make every effort to keep online stock levels up to date. In the event of errors we will contact you by email. A full refund is always offered and you will have the choice to wait for the item to come back into stock or if this is not possible, to choose a replacement item. Please email us if you have any queries prior to ordering.
COLOURSWe have done our best to display as accurately as possible the colours of the products shown on the Site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate. The majority of our products come from natural resources and will therefore have their own individual characteristics. Please be aware of this when buying any item.
CORRECTION OF ERRORS AND INACCURACIES
The information on the Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologise for any inconvenience this may cause you. If you are not fully satisfied with your purchase please see our Returns and Exchanges page. This does not affect your statutory rights.
TYPOGRAPHICAL ERRORSIn the event of a product being listed on the Site at an incorrect price due to typographical error or systems error, The Native State shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. The Native State shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Native State shall issue a payment to your credit card account in the amount of the incorrect price and any other charge related to the order.
USE OF SITE
Harassment in any manner or form on the Site or any other site relating to The Native State, for example but not limited to, Facebook, Instagram, Twitter, and including via email and chat or by obscene or abusive language is strictly forbidden. If you want to share something, please be nice.
INDEMNIFICATIONYou agree to indemnify, defend, and hold harmless The Native State and Francesca Anderson, its employees, and suppliers from and against all losses, expenses, damages and costs, including resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account. Impersonation of others on the site is strictly prohibited.
THIRD PARTY LINKSIn an attempt to provide increased value to our visitors, The Native State may choose various third party web sites to link to from its own site. However, even if the third party is affiliated with The Native State, The Native State has no control over these linked sites, all of which have separate privacy and data collection practices, independent of The Native State. The Native State has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore please access them at your own risk.
LIMITATION OF LIABILITYThe Native State or Francesca Anderson shall not be liable for any special or consequential damages that result from the use of the products sold on this Site. We will always take reasonable care to store your details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer should a third party acquire unlawful access to any data you provide when browsing or ordering from our Site.
CANCELLATION POLICYUnder the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of our products within a period of 7 working days, beginning with the day after the day on which the product is delivered. This applies to all of our products.
In the event of cancellation, products must be returned to the above address and the customer will be responsible for the cost of return. We recommend using some form of "signed for delivery."
Under these same rules you will be refunded for cancelled products within 30 days of cancellation. This does not affect your statutory rights.
Please refer to our Returns and Exchanges pages for further information.
COMPLAINTSPlease direct all complaints, in writing to:
The Native State,
4/1 Bruntsfield Avenue,
TERM; TERMINATIONThese terms and conditions are applicable to you upon your accessing the Site/ or completing the registration or shopping process. These terms and conditions, or any of them, may be terminated by The Native State without notice at any time for any reason. The provisions relating to Limitation of Liability and Indemnification shall survive any termination.
NOTICEThe Native State may deliver notice to you by means of electronic mail, a general notice on the site, or by written communication delivered by first class mail to your address on record on The Native State web site account information.
IMPORTANTIf an item looks damaged then it should be refused. DO NOT SIGN FOR DAMAGED PACKAGES. Failure to follow these instructions could mean that you end up with a damaged item and be unable to claim for them. The signature box that the driver will be asking you to sign confirms that you are happy with the condition of your item and after that the courier company may simply say that the goods were damaged by you after delivery.
If you have any question or would like further explaination of the above terms and conditions, please do not hesitate to email us.