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RETURNS/REFUNDS We want you to be completely satisfied with your purchase. We will happily accept return of any unworn item within 10 business days of the receipt of purchase. All we ask is returned items are in the original condition as when they were received including tags and packaging. Customers are responsible for shipping and handling charges for any returns. Sale items cannot be returned or exchanged. Unfortunately due to hygiene reasons we are unable to accept returns on earrings.
Please note we reserve the right to withhold exchange, credit or refund if the item is visibly worn, damaged, marked, smells of smoke, aftershave, perfume or is in any condition that we deem renders the item un-saleable.
To return items for a refund, please return the item to us with a completed Returns & Exchanges form included in your order package. We strongly recommend using some form of registered mail when returning your item.
Once we have received your return we will email you to let you know it has arrived. Your refund, excluding shipping and handling charges, discount and promotional codes, will be processed within 10 business days to the original form of payment. You will be notified via email, to the email provided on your order, when the refund has been credited. Your bank may require additional days to process this refund to your account.
This does not affect your statutory rights.
EXCHANGES If you would like to exchange an item please email us within 5 days of purchase, to confirm we have your preferred item/size in stock. Please ensure items returned for exchange are in their original condition as when they were received including tags and packaging. Customers are responsible for shipping and handling charges for any returns for exchange. This includes the additional shipping and handling charges for the new exchange item. An invoice will be issued through PayPal for the additional shipping. Once this payment has been received we will be able to ship the exchange. Sale items cannot be returned or exchanged. Unfortunately due to hygiene reasons we are unable to accept exchanges on earrings. Once we have received your item we will email you to let you know it has arrived. We will process the exchange and refund or invoice the difference. Your refund, excluding shipping and handling charges, will be processed within 10 business days to the original form of payment. You will be notified via email, to the email provided on your order, when the refund has been credited. Your bank may require additional days to process this refund to your account. If an additional payment is required we will send your new invoice and the item will be shipped once this has been paid.
Please note we reserve the right to withhold exchange, credit or refund if the item is visibly worn, damaged, marked, smells of smoke, aftershave, perfume or is in any condition that we deem renders the item un-saleable.
DAMAGED ITEMS If you receive a damaged item, please email us as soon as possible stating the order number and details of the damage. We will be happy to offer you an exchange or a refund.
Please note that due to the limited stock we hold, exchanges may not always be possible. We will always do what we can to offer you a satisfactory resolution.
RETURN ADDRESS The Native State, 4/1 Bruntsfield Avenue, Edinburgh, Midlothian, Scotland, EH10 4EP
This does not affect your statutory rights.
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